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On this page
  • Failure to save domain in CAD Admin Panel
  • DNS Record is incorrect
  • CloudFlare "Proxy Mode" is on

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  1. Internal Support Knowledgebase
  2. CAD

Vanity URLs

Now that the Vanity Domain feature is live You might come across people with the following issues

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Last updated 3 years ago

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Failure to save domain in CAD Admin Panel

They failed to save the domain in the CAD Admin panel but their DNS record "might" be correct.

DNS Record is incorrect

The important bits are that the record is published as a CNAME and the Canonical name is exactly login.sonorancad.com

CloudFlare "Proxy Mode" is on

If using CloudFlare, they might have enabled "Proxy Mode". Click the orange cloud in their DNS record for login.sonorancad.com in order to resolve this issue. They might need to try a different browser or wait a while as devices like to cache the old connection.

These are what errors that they might get if this is the case (it depends on a couple of settings in CloudFlare which error they will get):

Their DNS record is incorrect. You can check this by using: A correct record should show up like this:

https://mxtoolbox.com/DNSLookup.aspx
Example error
Click the orange cloud in their DNS record for login.sonorancad.com in order to resolve this issue