Dedicated Server Password Reset

Changing/Resetting a forgotten Windows Server password for a Dedicated Server customer.

1. Login to https://admin.dedicated.sonoranservers.com and navigate to the particular dedicated server. You can view all servers under the Hardware page.

2. Initiate a Operating System Reload and choose the following settings...

   1. Profile: Windows PE

   2. Edition: SERVERSTANDARD

   3. License Key: Leave as default filled

3. The password doesn't matter in the resulting modal, select the checkbox and confirm the OS Reload. This will not remove their data under this OS Reload profile.

4. Click Launch KVM and follow the prompts till the Java based KVM is open. Note: this requires Java be installed on your computer.

   1. Alternatively you can login to the Web CP with the client credentials listed in the panel and launch the web based KVM from the iDRAC web panel.

5. Wait for the server to boot and you should see an error, ignore the error and press Shift + F10 , this will open a command prompt. Enter the following commands

copy C:\Windows\System32\utilman.exe C:\Windows\System32\utilman.exe.bak
copy C:\Windows\System32\cmd.exe C:\Windows\System32\utilman.exe

1. Reboot after stopping the OS Reload from the Dedi control panel

2. When at the login screen, click the Ease of Access Icon in the bottom right, a command prompt should open.

3. Run the following command, replacing the username (administrator) if they changed it (very few people do), and their chosen password with new_password

net user administrator new_password

1. Reinitiate a OS Reload the same settings as before, the server will reboot and you will need to open another command prompt. Once open, enter the following command to undo the file change we made.

copy C:\Windows\System32\utilman.exe.bak C:\Windows\System32\utilman.exe

1. Stop OS Reload and then reboot server into Windows for client. Provide new password to client and update WHMCS.